FAQs (Frequently Asked Questions)


Health Information


• We do not currently make gluten or dairy free cakes.

• Sponge and chocolate cakes do not have nuts as an ingredient but there may be nut traces present.

• Our fruitcake does contain nuts.

• All our cakes are made with vegetable fats and contain dairy products.


General Cake Orders


• Ten days notice or more is required for birthday and celebration cakes.

• Six weeks notice or more is required for wedding cakes.

• Orders with shorter lead times may be taken but it is advisable to order as early as possible to avoid any complications.


Wedding Cake Orders


• Six weeks notice is required for wedding cakes. Please order as early as possible.

• Where ever possible order your wedding cake for the day before it is required.

• You will always be given a written order confirmation and contract. Please ensure it is checked thoroughly and notify us if any amendments are required.

• A 50% non-refundable deposit is required when the order is placed, the balance due two weeks prior to delivery.

• Specialized wedding cake stands are available for hire for a fee; a refundable deposit is required.

• A free wedding cake design consultation is advised to accommodate your specific needs.


Payments


• A 50% non-refundable deposit is required for wedding cakes when the order is placed, the balance due two weeks prior to delivery.

• All other cakes are to be paid for on order.

• There will be no refund on cakes cancelled less than 5 days prior to collection our delivery.


Delivery


• All cakes are delivered nicely packed in a presentation box.

• A local delivery service is available.

• Wedding cakes can be delivered and set up for an extra charge. It is strongly recommended that all wedding and some anniversary cakes are delivered and set up by us.